![]() In the middle towards the bottom locate the disk number from earlier.This will allow us to view the drive’s health. Now click on Disk Management on the left hand side. ![]() Document the disk number provided in this window (Disk 1, Disk 2, etc…).Right click on your external drive listed under Disk Drives.If you see the drive is detected here continue reading. First check the Disk Drives section in the middle window by double-clicking it.On your keyboard, hold the Windows Key ( ) down and press R.If using a USB adapter, try connecting it without the adapter or use a different adapter.įor advanced troubleshooting steps select your operating system:Ĭheck both Device Manager and Disk Management in the Computer Management console:.If using a surge protector or power strip, plug the power adapter directly into the wall outlet instead.(Desktop Drives).No light could indicate the power adapter is not connected to power. Desktop Drives typically require a power adapter. Try using the drive on a different computer.If possible, try using a different cable.Try connecting the drive to a different port on the computer.If your external hard drive is not accessible please try these basic troubleshooting steps first. The external hard drive itself, under normal circumstances, should be detected by your operating system, without the need of drivers, software, or firmware updates. While it is possible that your external hard drive may have come with bundled software that may be incompatible with newer operating systems, this is typically just ‘back up’ software, and the drive is not dependent on that software to function. If the drive is still having issues take it to a Windows machine and run SeaTools for Windows on the drive.There are several reasons why an external hard drive may not be accessible or detected when you connect it to your computer.If the drive is plugged into a USB hub try removing from the hub and plugging it directly into the XBox.If the drive is not being detected, try a different port on the Xbox.If not, disconnect, reboot the Xbox, then reconnect.If you plug in an external drive with the Xbox on and get the prompt to format it, but hit cancel, it may no longer be detected, even after a restart.Disconnecting and reconnecting the drive while the Xbox is on should resolve the issue.If you plug in an external drive while the Xbox is off and you wait until the LED goes off on the drive, it may not be detected when you power on the Xbox.Troubleshooting suggestions for detection issues: After selecting the drive, you should be able to play the media that is saved on the drive.If the drive is not detected in Media Player, disconnect and reconnect the drive while the Xbox is on.You can then view the content using Media Player:.The first time the USB drive is connected to the Xbox One, it will prompt to reformat the drive for use with games and apps.Movies, music and pictures can be saved to the drive and played on your television using the Xbox One media player.The Game Drive for Xbox can be used to play or view media through the Xbox One.If the drive does not meet these requirements you will not be able to save or play games to the drive. To be able to play and save games on the drive it must meet the following requirements: To protect your data make sure to turn the Xbox One off prior to unplugging the drive.Once the drive format is complete, it can be used to save play/save games and apps.NOTE: If the drive is not detected under Manage Storage, disconnect and reconnect the drive while the Xbox is on.Select the drive and choose to format for ‘Games and Apps’. The drive should be detected under ‘Manage Storage’.Home > Settings > System > Manage Storage If you are not prompted to format the drive, you can manually initiate the format process using the following menu selections:.Make sure that you have any data backed up prior to formatting. This will allow you to play and save games on the drive but formatting the drive will erase any data that may be on the drive. ![]() When you plug the USB drive into the Xbox One for the first time, you should be prompted to format the drive for Game and Apps. ![]()
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